Privacy Policy

The Crusty Corner is committed to protecting your privacy and keeping your information safe. This statement applies to data collected by Lynas Foodservice and processed at our head office at 39 Avondale Sq. Dunboyne. Co. Meath A86TE80 and (under contract) at the sites of data processors and third parties appointed by us. Should we ask you for information from which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. By using our website, you consent to us using the personal information you provide in the manner described by this Privacy Policy.

Our Privacy Policy explains:

What information we collect and why we collect it
How we use that information
Who we share the information with

Information we collect

The Crusty Corner collects personally identifiable information you provide, such as your name, email address, company name, job title, home or work address, telephone number and fax number. We may also collect non identifiable information like your age, gender, preferences and favourites.

Other anonymous data we collect includes your IP address, web browser type, access times, preferred language and links you have come from to access our website. This information is used to help improve our website and quality of service.

How we use information we collect

The Crusty Corner collects and processes your information in order to carry out obligations arising from any contracts between us, operate our website and deliver the goods and services you have requested. We also use this information to inform you of other products or services available from us and to inform you about any changes made to our service.

The Crusty Corner uses your information collected from our website to help personalise subsequent visits and provide you with a better design and service. This is done by keeping track of page visits in order to determine which products and services are most popular and tailoring to those needs.

Third Parties

We do not share personal information with companies, organisations and individuals outside of The Crusty Corner unless one of the following circumstances applies:

For external processing

We provide information to our affiliates and other trusted businesses to process it for us, based on our instructions and in compliance with this Privacy Policy. This is done with all appropriate confidentiality and security measures. The Crusty Corner does not sell or share your information with third parties for marketing purposes.

For legal reasons

We will disclose your personal data if we believe in good faith that we are required to in order to comply with any applicable law, warrant, regulation, legal process, court order or enforceable governmental request.

For profiling

The information requested may be used in profiling you, your business and/or company, associated businesses or other business or trading links for our legitimate business interests to help us to recognise and understand the business, trade or operational risk posed by these factors at the time of application and reassessed from time to time.

Profiling will use predictive and/or reactive credit scoring models and other manual or automatic profiling or models to assess your creditworthiness and the results of such profiling will help us make a decision on the type of account and payments terms we may be able to offer now or in the future.

Credit Searches using Credit Reference Agencies may create a soft footprint on the credit file held with that agency.

Use of Cookies

The Crusty Corner use cookies to allow you to browse our website and maintain information like what’s in your current shopping basket. These are small files containing anonymous data commonly used on most websites but if you wish to block or disable them you can do this through your browser settings. If you do decide not to use cookies all or most of our website will not be available for you to use as they are needed for maintaining user sessions and basket contents.

Updating, Accessing or Removing Personal Data

You can inform us of any changes to your Personal Data where relevant and we will update or delete it according to your request. To find out what Personal Data we hold on you or to have it amended or removed from our records please send us an email through our “Contact Us” page.

Changes

Our Privacy Policy may change from time to time, if it does, we will update it on this page immediately. However, we will not reduce any of your rights or significantly change how we share or process your Personal Data without your explicit consent first.

Food Safety

The Crusty Corner has been built on the reputation of the high quality of our products and recognition of our commitment to supplying safe and legal products which fully and consistently meet the agreed requirements of our customers in order to maintain and further develop our position within our customer supply base and within the food industry.

The Quality Assurance Manager is committed to working with our suppliers to consistently provide the highest standards of food safety and quality. At The Crusty Corner we take pride in the quality of the food we supply. Food safety is at the heart of our strategy along with quality, integrity and trust.

At The Crusty Corner we pride ourselves on our in-depth understanding of our markets, customers and consumers. We use this knowledge to develop new product listings and launch successful products that fit consumer lifestyles, giving us a market-leading position.

Each delivery is thoroughly assessed before being accepted to determine all goods meet the agreed specification, specifically the minimum shelf life, required labelling and packaging/product is not damaged. Temperature control is essential upon delivery, ensuring the delivery vehicle and the product is within acceptable standards. Storage and vehicle temperatures are continuously monitored to ensure products remain within specification assuring product quality is not compromised.

We are proud of our robust traceability system which gives us the ability to trace any ingredient/product throughout all stages of operations and distribution ensuring consumer safety and food safety and security. There is a fully documented and tested recall procedure in place in the event of any concerns regarding food safety or quality of any product we supply.

Every customer query with regard to quality issues is dealt with efficiently, fairly and effectively. The Quality Manager works closely with the suppliers to ensure any query is investigated and fully documented.